What is the Reality of AI in CX?
Everywhere you turn, there’s talk of AI-powered chatbots handling customer queries, algorithms […]
Outsourcing Checklist: What Do you Need to Get Started?
Outsourcing can be a game-changer for a growing business – whether you’re […]
CX Trends 2025: From Digital Twins to Hyper-Personalization—What Customers Really Want
Imagine this: You’re about to board a flight when you get a […]
The 3 Help Desk Metrics to Track
Do you remember the last time you had a good customer experience? […]
15 Strategies for Good Customer Service [+Examples]
Picture this: you have a great product that is a godsend to […]
The 2024 Forrester CX Index Report is a Wake-Up Call
The 2024 Forrester CX Index paints a sobering picture (to say the […]
Blair Wilen, CEO of Ethos Support, Speaks at Support Driven Expo 2024
Blair Wilen, founder and CEO of Ethos Support, had the privilege of […]
2024 Customer Retention Guide: Strategies to Boost Loyalty and Profits
Two words dominate the discourse today: Profitable. Growth. And customer retention is […]
4 Customer Satisfaction KPI Trends Shaping Customer Service in 2024
Introduction: As you look ahead to 2024, several key consumer trends […]
Ecommerce Customer Service: The Game-Changer for Online Retail Success
In the bustling world of online shopping, ecommerce customer service isn’t just […]
What Happens When Your Chatbot Goes Rogue?
Short description: Air Canada learned the hard way: you can be help […]
Why Your CX Can’t Ignore AI in 2024
In today’s digital age, customer support plays a crucial role in maintaining […]