Meet Ethos

At Ethos Support, we believe that work should be more than just a job.

Our Story

When you’ve spent years on the inside of the outsourcing industry, you see it all – the good, the bad, and the downright ugly. Our founders didn’t just see it; they lived it. Then they decided to fix it by creating the world’s most flexible BPO.



At Ethos Support, we build, train, and manage highly skilled, on-brand support teams for the world’s fastest-growing companies. No minimums. No long-term contracts. Everything built on your terms.

We figured out something that most BPOs miss: if you want amazing customer support, you need a team that actually loves what they do. So we built a place where our people thrive and stick around – way longer than the industry standard. Turns out treating employees right leads to happier customers.

“Ethos Support’s core belief is that the best CX (customer experience) teams are powered by a truly outstanding EX (employee experience). When a support team is happy, customers can hear and feel it.”
– Anne Bibb, Co-Founder & Chief Operations Officer

Our Values

We live by a set of values that guide us in everything we do.

We believe in the power of working together as a unified team to achieve exceptional outcomes. We know that by combining our talents, ideas, and expertise, we create a stronger, more effective team. 

We recognize individual talents and encourage bold, industry-changing ideas. We encourage everyone to bring their authentic selves to the table, celebrating their diverse backgrounds, talents, and ideas. By embracing individuality, we unlock creativity, innovation, and extraordinary customer experiences. 

Our unwavering commitment to greatness is evident in everything we do, both personally and professionally. We continuously strive to surpass expectations and elevate our performance. We see challenges as opportunities, learn from setbacks, and push boundaries to achieve extraordinary results.

Ethos Support by the numbers

<5% attrition rate

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Go Live in 2 weeks

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93% client retention rate

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Proudly Trusted by Leading Brands

Our Leadership Team

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Blair Wilen

Co-Founder & CEO

Anne Bibb

Co-Founder & COO

Meet our Global Team

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Join us

We’re always looking for people who want to redefine what great customer support looks like.

What flexibility looks like

From shared teams to dedicated support squads, we’ve got options that grow with you. No surprise fees, no hidden minimums.

A peek under the hood

Curious how we turn support teams into your brand’s secret weapon? Here’s exactly how we make the magic happen.