How it works
Go Live With Your World-Class Support Team in 2-4 Weeks
We give you what your business needs and what your customer deserves:
flexible, best-in-class support. No long-term contracts.
flexible, best-in-class support. No long-term contracts.
US-based CSM
Locally assigned success managers dedicated to ensuring your complete satisfaction with your Ethos Team.
AI Solutions, QA & Management Included
Way more than just support agents. We deliver custom training programs, ongoing quality assurance checks, and layers of additional management for every engagement.
No “BYOD” Here
Each agent is equipped with a best-in-class Work-From-Home setup, including a PC, monitors, mouse, keyboard, headset, backup power supply, and WiFi hotspot. Security and reliability, guaranteed.
How We Do It
Proven 8-Step Process
Job Description
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Talent Pool
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Initial Screen
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
Test & Assess
Candidates go through more remote testing to thoroughly evaluate their hard skills (i.e., product knowledge), as well as soft skills (i.e., communication and problem solving).
Face to Face Interviews
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Advanced Interviews
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Comprehensive Background Checks
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
Hire & Onboard
With your dream team assembled, we finalize employment details and immediately transition into training on your products, processes, and customer profiles.
Simple Onboarding
Onboarding Call
Align on key milestones, confirm recruitment expectations, and finalize all KPIs and SLAs. Not built out yet? No problem. We’ll work with you to establish best practices (at no extra charge).
IT Call
Our IT experts work with you to provision all necessary software licenses and complete user access testing to get your team set up on your systems. We also meet and validate all security requirements.
Training Call
Together, we’ll build a comprehensive training schedule covering your products, processes, and any other areas your team needs to master. We’ll design ongoing learning programs with regular checkpoints to ensure continuous improvement.