Ethos Team

Introduction:   As you look ahead to 2024, several key consumer trends

In the bustling world of online shopping, ecommerce customer service isn’t just

Short description: Air Canada learned the hard way: you can be help

In today’s digital age, customer support plays a crucial role in maintaining

Is your customer support (CS) department starting to resemble a 24/7 support

Have you called in an order to Wingstop lately? If you have,

Introduction CS agent turnover rate skyrocketed in 2023 to an eye-popping 38%,

Outsourcing – it’s a term that’s often met with mixed feelings. While

In the age of digital transformation, where technology infiltrates every aspect of

Introduction In the digital age, exceptional customer service has become more crucial

ANNE BIBB JOINS FAST-GROWING ETHOS SUPPORT AS CHIEF OPERATING OFFICER Published by