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Technical Support Outsourcing

Custom L1, L2 & L3 Tech Support
We cover all areas of tech support from front-line troubleshooting to more complex requests such as checking or customizing code, software or hardware updates, re-installs, and more.
Talk to a Tech Support Specialist
  • Launch in 2 weeks
  • 24/7 Global Coverage
  • Flexible Engagement

On-Demand Tech Support, Tailored for Your Business

We help you with what your business needs and what your customers deserve: best-in-class and flexible support.

Technical Support for Your Industry

We work with SaaS, Fintech, eComm, HealthTech, Tech, and Startup companies to tackle backlogs and expand their support coverage across all tiers. Our frontline T1 agents are expertly trained to escalate tickets to more specialized, critical assistance requests (T2-T3).

Management, QA, and Process Solutions Included

We don’t just build out your dream support team, we assign team leads to regularly manage and provide ongoing feedback to all agents. We also build and operationalize world-class CS processes that are yours to keep, forever.

Seamless Platform Integration

We integrate our tech stack with yours after undergoing a thorough security check and compliance review. Nothing is more important than the protection and security of yours and your customers’ data.

Our BPO Solutions

We build you an on-brand, on-demand support team in a click.

Customer
Support

Technical
Support
Data
Management
Content
Moderation
Back
Office

Our Process

Our rigorous 8-step hiring process means you only get the best support. Get your world-class team faster than you can hire in house.

1

Job Description

2

Talent Pool

3

Initial Screen

4

Test & Assess

5

Live Interviews

6

Advanced Interviews

7

Background Checks

8

Hire & Onboard

1

Job Description

Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Job Description
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Talent Pool
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Initial Screen
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
Test & Assess
Candidates go through more remote testing to thoroughly evaluate their hard skills, as well as soft skills.
Candidates go through more remote testing to thoroughly evaluate their hard skills, as well as soft skills.
Live Interviews
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Advanced Interviews
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Background Checks
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
Hire & Onboard
We finalize employment details and immediately transition into training on your products, processes, and customer profiles.
We finalize employment details and immediately transition into training on your products, processes, and customer profiles.
Start Building Your Team

Why Our Clients Stick With Us

Achieved a 72% improvement in overall Average First Response Time (FRT), boosting both customer satisfaction and service efficiency.

Partnering with Ethos Support has been a game-changer for SwingLogic. As a small company, we struggled with long response times and inconsistent service quality. Since bringing Ethos on board, we’ve seen a dramatic improvement. Their expert team handles customer inquiries promptly and professionally, leading to higher customer satisfaction, fewer returns, and glowing reviews online.
Davis Cosgrove

Director of Operations, SwingLogic

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Accelerated growth with faster hiring of specialized talent.

Our journey with Ethos has been a game-changer. Unlike other BPO’s, they’ve got a team that’s not just happy but brilliant at what they do. Communicating is a breeze, and they really know how to keep us in the loop. Working with them feels more like having a partner in success rather than just another BPO service.

Ray Preston

VP of Sales, Flippa

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Improved service quality with an omnichannel support team.

Our business has expanded rapidly in recent years and we wanted to upgrade our customer service to align with our new standards. We were so fortunate to find Ethos Support. The Ethos Team made the entire process seamless and we were fully operational within a matter of weeks. Their consistent communication and regular check-ins have been invaluable throughout the process.
Cara Gambini
Owner, Texas Hill Country Olive Co.
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Frequently Asked Questions

We are obsessed with delivering world-class Customer Experiences, so we provide outsourced teams that do just that. This includes Customer Support, Technical Support, Content Moderation, Data Management, and Back-Office support.

We are headquartered in Austin, Texas. We primarily operate by providing remote support teams. The bulk of our agents are in the Philippines; however, we also offer US, Eastern Europe, and Latin American based agents, based on your language and time zone requirements.

First, provide your information to our team and we will promptly reach out to schedule an intro. We will gather some information about your requirements and quickly turn around a custom proposal for your review.

Once approved, we will get moving on the heavy lifting. A dedicated Onboarding Specialist will guide you through a seamless process while we hire, onboard, and train your agents to start delivering world-class support. While we’re building your team, we’ll guide you through our simple onboarding, IT, and training planning process, before officially kicking off our partnership.

Find out more about - How it Works with Ethos Support.

Absolutely! We utilize a best-in-class CX tech stack to provide you with all the metrics and insights you need to monitor your support. You’ll be assigned a US-based Customer Success Manager (CSM) who will meet with you regularly to provide updates and address any questions or changes.

We typically start with weekly meetings for the first 90 days and then transition to bi-weekly meetings. Of course, the frequency can be customized to fit your specific needs.
We primarily offer English and Spanish support, with plans to expand to more languages in the coming months. If you are looking for customer support in another language, please reach out and we’ll see how we can help.
We provide 24/7/365 support! Many of our clients use us to augment their team to extend night and weekend support to their customers.
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Preserve brand reputation and reduce churn

In as little as two weeks, you can find experienced, customer-ready agents ready to tackle critical issues. Our flexible plans have no minimums, so you can scale up or down depending on your needs.
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