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SaaS and Technology

BPO Services for High Growth Brands in Tech & SaaS

We considered cramming more startup or product-skewing language into this hero section but it’s not necessary. Noise. Pointless. At Ethos Support we don’t waste your time with fluff. It’s simple: happy agents make good support teams. Good support teams increase your bottom line. Period.
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Is Adoption Outpacing Customer Support Bandwidth?

A good problem to have, but often one that can become a headache… and quickly. With your tools and our talent pool, fueled by a category-leading level of flexibility and the ability to staff a fully managed bespoke team in 2-4 weeks, you can enjoy outsourced excellence without the pain.

24/7 Omnichannel

Round-the-clock, all-channel support, seamless assistance whenever needed.

Ultimate Flexibility

No minimums, no long-term contracts, just support that adapts to your exact needs.

Rapid Scaling

Effortlessly adapt to changing business demands with flexible support solutions that grow with you.

Flexible Support Options Tailored to Your Needs

No one raves about the amazing conversation they had last week with an AI bot who went above and beyond to rectify something.

Customer Support

Support your customers with 24/7/365 omnichannel service.

Content Moderation

Grow your presence while maintaining trust and safety.

Data Management

Make sense of your data to make better decisions, faster.

Back Office Support

Offload tedious tasks and remove roadblocks to focus on what matters.

Powering Growth for Leading Tech Companies

ERP solutions, conversational AI, market intelligence, enterprise shipping platforms… no matter your product, we will build a team to fit.

100%

Our clients consistently see a Service Level Index (SLI) of 100% because of our proprietary Ethos On-Deck service that is included with every engagement.

96%

Across tech/SaaS client partners, we’re seeing an average of 96% accuracy through value-add QA bundled with our managed services.

100,000s

We are proud to have supported nearly one million interactions with end-users on behalf of our clients in this space.

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Job Description

Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.

Talent Pool

Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.

Initial Screen

We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.

Test & Assess

Candidates go through more remote testing to thoroughly evaluate their hard skills (i.e., product knowledge), as well as soft skills (i.e., communication and problem solving).

Face to Face Interviews

Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.

Advanced Interviews

Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.

Comprehensive Background Checks

We conduct an exhaustive background check covering criminal records, global watch-lists, identity verification, employment history, and education credentials.

Hire & Onboard

With your dream team assembled, we finalize employment details and immediately transition into training on your products, processes, and customer profiles.

Onboarding Call

Align on key milestones, confirm recruitment expectations, and finalize all KPIs and SLAs. Not built out yet? No problem. We’ll work with you to establish best practices (at no extra charge).

IT Call

Our IT experts work with you to provision all necessary software licenses and complete user access testing to get your team set up on your systems. We also meet and validate all security requirements.

Training Call
Together, we’ll build a comprehensive training schedule covering your products, processes, and any other areas your team needs to master. We’ll design ongoing learning programs with regular checkpoints to ensure continuous improvement.

Maintain Momentum by Focusing on What You Do Best: We Tackle the Rest

The services our agents provide are critical but often horribly time consuming for leaner teams to “do” effectively in earlier stages.

But what is typically more time consuming? Spending a ton of time and energy to recruit and hire up an in-house CX team, or consistently training replacement agents from competing BPOs who experience attrition of ~30-45%? Trick question. Doesn’t matter. Neither one is enjoyable.

Partnering with Ethos allows you to dodge both of those bullets.

Proven 8-Step Process

Job Description
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Talent Pool
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Initial Screen
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
Test & Assess
Candidates go through more remote testing to thoroughly evaluate their hard skills (i.e., product knowledge), as well as soft skills (i.e., communication and problem solving).
Face to Face Interviews
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Advanced Interviews
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Comprehensive Background Checks
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
Hire & Onboard
With your dream team assembled, we finalize employment details and immediately transition into training on your products, processes, and customer profiles.

Simple Onboarding

Onboarding Call
Align on key milestones, confirm recruitment expectations, and finalize all KPIs and SLAs. Not built out yet? No problem. We’ll work with you to establish best practices (at no extra charge).
IT Call
Our IT experts work with you to provision all necessary software licenses and complete user access testing to get your team set up on your systems. We also meet and validate all security requirements.
Training Call
Together, we’ll build a comprehensive training schedule covering your products, processes, and any other areas your team needs to master. We’ll design ongoing learning programs with regular checkpoints to ensure continuous improvement.

Support That Grows With You Without the BS

AI manages volume, humans keep customers. Ethos Support delivers the world’s best live agents — ready to answer tickets and solve problems, in as little as two weeks.

Flexible

No minimum team size, no long-term contracts.

High Quality

Hand-picked, highly trained agents that align with your brand’s tone and culture.

Cost-Effective

Save up to 70% on customer support costs.
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