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Picture this: you have a great product that is a godsend to […]

The 2024 Forrester CX Index paints a sobering picture (to say the […]

Blair Wilen, founder and CEO of Ethos Support, had the privilege of […]

Two words dominate the discourse today: Profitable. Growth. And customer retention is […]

Introduction:   As you look ahead to 2024, several key consumer trends […]

In the bustling world of online shopping, ecommerce customer service isn’t just […]