
4 Customer Satisfaction KPI Trends Shaping Customer Service in 2024
Introduction: As you look ahead to 2024, several key consumer trends
Introduction: As you look ahead to 2024, several key consumer trends
In the bustling world of online shopping, ecommerce customer service isn’t just
Introduction CS agent turnover rate skyrocketed in 2023 to an eye-popping 38%, […]
Outsourcing – it’s a term that’s often met with mixed feelings. While […]
In the age of digital transformation, where technology infiltrates every aspect of […]
Introduction In the digital age, exceptional customer service has become more crucial […]
ANNE BIBB JOINS FAST-GROWING ETHOS SUPPORT AS CHIEF OPERATING OFFICER Published by […]