Case Study
Flippa
Flippa is a global platform that revolutionizes the buying and selling of online businesses and digital assets. With over 3 million users worldwide, it connects digital entrepreneurs and investors effortlessly. Flippa simplifies the exchange of eCommerce stores, SaaS companies, blogs, and mobile apps, making it easier than ever to buy or sell digital ventures.
Website
Industry
Key Challenges Faced
Before partnering with Ethos Support, SwingLogic faced several customer support challenges, including high response times to customer inquiries, inconsistent quality of service, and a lack of specialized knowledge among support agents regarding technical aspects of their golf technology products. This resulted in decreased customer satisfaction, increased return rates, and negative online reviews, which ultimately impacted their brand reputation and sales growth.
Challenge #1:
Uncommon Role Requirements
- Required a unique combination of M&A experience, financial acumen, and a dynamic, outgoing personality.
Challenge #2:
Difficulty in Finding Specialized Talent
- This rare skill set was extremely uncommon in the Philippines, making it difficult to find suitable candidates.
Challenge #3:
Scarcity of Qualified Candidates
- The niche role had a scarce talent pool, making recruitment difficult and prolonging the hiring process.
Our Approach
When Flippa needed to fill an extraordinarily complex and niche role requiring M&A expertise, financial savvy, and a dynamic sales personality, they turned to Ethos Support. Unlike other BPOs that struggled to find suitable candidates, we leveraged our extensive network and expertise to identify high-caliber talent swiftly.
Our approach began with a thorough understanding of the role’s unique requirements, allowing us to craft a fantastic job description. We implemented our proven & proprietary 8-step process and coordinated with Flippa every step of the way.
Within just 4 weeks, we successfully built a team and filled the position 12 times faster than competing BPOs.
Today, Flippa has a driven and talented team that perfectly matches their complex needs.
Results
12x
4w
