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Trust & Safety

Protect Your Platform. Preserve Trust. Scale Safely.

As platforms grow, risk grows with them. More users mean more content, more edge cases, and more exposure. Internal teams often struggle to keep pace.

Ethos provides human-led Trust & Safety operations that help growing companies protect users, enforce standards, and preserve trust without slowing momentum.

Let’s Build the Right Moderation Strategy
  • Launch in 2 weeks
  • 24/7 Global Coverage
  • Flexible Engagement

When Growth Introduces Risk

User-generated content can drive engagement. Without proper oversight, it can also damage the user experience and brand reputation.

Companies typically reach out when:
  • Harmful or abusive content starts slipping through
  • Community standards are applied inconsistently
  • Internal teams are overwhelmed by volume
  • Trust, safety, or compliance concerns begin to affect retention or public perception
Trust & Safety protects the experience users expect and the reputation you have built.
Is your platform protected? Talk to a specialist →

A Human-Led Approach to Trust & Safety

Automation can help with volume, but judgment matters most.

Ethos teams are trained directly on your policies, tone, and escalation criteria.

Moderators operate as an extension of your organization with clear decision frameworks and quality oversight.

The result is more consistent enforcement, fewer errors, and better outcomes as your platform evolves.

What We Support

Ethos Trust & Safety teams manage the operational work required to keep platforms safe and compliant.

User-Generated Content Review Across Text, Image, and Video
Community Moderation and Enforcement
Policy Application and Escalation Handling
Fraud, Abuse, and Harmful Behavior Detection
Marketplace and E-commerce Moderation
Appeals and Edge Case Resolution
Reporting on Volume, Trends, and Risk Signals
Coverage scales with demand, including 24/7 support when required.
Get a Custom Quote

How It Works

Our approach prioritizes stability before optimization.

Policy and Platform Alignment

We review your guidelines, risk thresholds, and escalation requirements.

Training and Calibration

Moderators are trained and regularly reviewed to maintain consistency.

Quality Assurance and Oversight

Team leads and QA specialists monitor accuracy, speed, and decision quality.

Continuous Improvement

Feedback and reporting inform ongoing refinement as needs change.

Built for Growing Platforms

This solution supports:
  • Marketplaces and platform-based businesses
  • Community-driven or user-generated content environments
  • SMB and mid-market teams reaching scale
  • Brands where trust and safety directly impact growth
Explore Our Moderation Capabilities

Trusted by Fast-Growing Platforms

A rapidly scaling creator-economy platform built on recurring subscriptions and direct-to-consumer engagement, where platform integrity directly impacts revenue, retention, and regulatory exposure engaged with Ethos in January of 2025.

~5k

Applications

per week

~15k

Payouts

per week

~600k

Media Uploads

per week

~100%

Accuracy Maintained

one calendar year later

Our BPO Solutions

We build you an on-brand, on-demand support team in a click.

Customer
Support

Technical
Support
Data
Management
Content
Moderation
Back
Office

Our Process

Our rigorous 8-step hiring process means you only get the best support. Get your world-class team faster than you can hire in house.

1

Job Description

2

Talent Pool

3

Initial Screen

4

Test & Assess

5

Live Interviews

6

Advanced Interviews

7

Background Checks

8

Hire & Onboard

1

Job Description

Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Job Description
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Unlike other BPOs that find any available agent, we tap into our global talent pool to find the fit for your business.
Talent Pool
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Our talent pool is refreshed daily with talented overseas candidates who are rigorously vetted for skills, experience, and culture fit.
Initial Screen
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
We filter out merely “good” candidates to focus on the great ones through skills assessments and video interviews.
Test & Assess
Candidates go through more remote testing to thoroughly evaluate their hard skills, as well as soft skills.
Candidates go through more remote testing to thoroughly evaluate their hard skills, as well as soft skills.
Live Interviews
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Top candidates participate in live video interviews with our leadership team. We score their technical expertise, as well as intangibles such as EQ.
Advanced Interviews
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Next is a live conversation round, to confirm the agent candidate is an ideal match for your brand’s voice, values, and service standards.
Background Checks
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
We conduct an exhaustive background check covering criminal records, global watchlists, identity verification, employment history, and education credentials.
Hire & Onboard
We finalize employment details and immediately transition into training on your products, processes, and customer profiles.
We finalize employment details and immediately transition into training on your products, processes, and customer profiles.
Start Building Your Team

Why Our Clients Stick With Us

Achieved a 72% improvement in overall Average First Response Time (FRT), boosting both customer satisfaction and service efficiency.

Partnering with Ethos Support has been a game-changer for SwingLogic. As a small company, we struggled with long response times and inconsistent service quality. Since bringing Ethos on board, we’ve seen a dramatic improvement. Their expert team handles customer inquiries promptly and professionally, leading to higher customer satisfaction, fewer returns, and glowing reviews online.
Davis Cosgrove

Director of Operations, SwingLogic

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Accelerated growth with faster hiring of specialized talent.

Our journey with Ethos has been a game-changer. Unlike other BPO’s, they’ve got a team that’s not just happy but brilliant at what they do. Communicating is a breeze, and they really know how to keep us in the loop. Working with them feels more like having a partner in success rather than just another BPO service.

Ray Preston

VP of Sales, Flippa

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Improved service quality with an omnichannel support team.

Our business has expanded rapidly in recent years and we wanted to upgrade our customer service to align with our new standards. We were so fortunate to find Ethos Support. The Ethos Team made the entire process seamless and we were fully operational within a matter of weeks. Their consistent communication and regular check-ins have been invaluable throughout the process.
Cara Gambini
Owner, Texas Hill Country Olive Co.
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Frequently Asked Questions

We are obsessed with delivering world-class Customer Experiences, so we provide outsourced teams that do just that. This includes Customer Support, Technical Support, Content Moderation, Data Management, and Back-Office support.

We are headquartered in Austin, Texas. We primarily operate by providing remote support teams. The bulk of our agents are in the Philippines; however, we also offer US, Eastern Europe, and Latin American based agents, based on your language and time zone requirements.

First, provide your information to our team and we will promptly reach out to schedule an intro. We will gather some information about your requirements and quickly turn around a custom proposal for your review.

Once approved, we will get moving on the heavy lifting. A dedicated Onboarding Specialist will guide you through a seamless process while we hire, onboard, and train your agents to start delivering world-class support. While we’re building your team, we’ll guide you through our simple onboarding, IT, and training planning process, before officially kicking off our partnership.

Find out more about - How it Works with Ethos Support.

Absolutely! We utilize a best-in-class CX tech stack to provide you with all the metrics and insights you need to monitor your support. You’ll be assigned a US-based Customer Success Manager (CSM) who will meet with you regularly to provide updates and address any questions or changes.

We typically start with weekly meetings for the first 90 days and then transition to bi-weekly meetings. Of course, the frequency can be customized to fit your specific needs.
We primarily offer English and Spanish support, with plans to expand to more languages in the coming months. If you are looking for customer support in another language, please reach out and we’ll see how we can help.
We provide 24/7/365 support! Many of our clients use us to augment their team to extend night and weekend support to their customers.
See all FAQs

Build Trust & Safety That Scales With You

Launch a dedicated moderation team in as little as 2-4 weeks. Flexible engagement, no long-term contracts, and coverage built for growing platforms.

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