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Is your customer support (CS) department starting to resemble a 24/7 support

Have you called in an order to Wingstop lately? If you have,

Introduction CS agent turnover rate skyrocketed in 2023 to an eye-popping 38%,

Outsourcing – it’s a term that’s often met with mixed feelings. While

In the age of digital transformation, where technology infiltrates every aspect of

Introduction In the digital age, exceptional customer service has become more crucial

ANNE BIBB JOINS FAST-GROWING ETHOS SUPPORT AS CHIEF OPERATING OFFICER Published by

Growing digital brands have become the driving force behind today’s economy, harnessing

Ah yes… the 2 most popular letters in the alphabet today: AI.

In today’s competitive business landscape, providing exceptional customer service is crucial for

The value that remote work has brought for many is undeniable.  No

One of the most affected business units during a recession is customer experience,