No Brainer Pricing.
No Long-Term Contracts.
1+ Agents
Custom
- Bespoke training & ongoing education programs
- Quality assurance (QA)
- Day-to-day team management
- Ethos On-Deck emergency coverage included
Most Popular
Core Plus
$3975
- Live chat, email, phone & social channels
- Tier 1 & Tier 2 customer & technical support
- "Always On" 24/7 support coverage
- Phone support coverage
Core
$1600
- Live chat, email & social channels
- Tier 1 customer & technical support
- Monday–Friday coverage (timezone flexible)
Volume
Tickets
Tickets
Save ~24% per ticket
1+ Agents
Custom
- Bespoke training & ongoing education programs
- Quality assurance (QA)
- Day-to-day team management
- Ethos On-Deck emergency coverage included
Most Popular
Core Plus
$3975
- Live chat, email, phone & social channels
- Tier 1 & Tier 2 customer & technical support
- "Always On" 24/7 support coverage
- Phone support coverage
Core
$1600
- Live chat, email & social channels
- Tier 1 customer & technical support
- Monday–Friday coverage (timezone flexible)
Volume
Tickets
Tickets
Save ~24% per ticket
Trusted by Global Brands
Achieved a 72% improvement in overall Average First Response Time (FRT), boosting both customer satisfaction and service efficiency.
Director of Operations, SwingLogic
Accelerated growth with faster hiring of specialized talent.
Ray Preston
VP of Sales, Flippa
Improved service quality with an omnichannel support team.
Pricing FAQs
With Ethos Support, there are no minimum team sizes! Whether you need 1 agent or 100, we’ve got you covered.
We offer flexible pricing tiers
Shared Agent Options:
- Core: $950/month for business hours chat and email support.
- Core Plus: $2,650/month for 24/7 omnichannel support.
Dedicated Agents:
- Custom: Dedicated teams tailored to your needs - pricing is by quote.
All our plans come with flexible month-to-month contracts, so you can adjust as needed.
Core is delivered using a “shared team”, which is a collaborative team of agents that works together to support customers across multiple brands. We leverage a best-in-class CX tech stack and maintain rigorous processes to deliver highly personalized and on-brand experiences. This offering is designed for scaling businesses receiving ~10-20 tickets on chat/email per business day, looking for support during weekday business hours.
Custom is delivered using a “dedicated team,” which is a team of custom agents hired specifically for your brand. This custom-built support team exclusively supports your brand and can provide up to 24/7 support across all channels (phone, chat, email, social, etc.). We manage all hiring, onboarding, and training to deliver world-class, on-brand support to your customers.
We do all the above and more! We’re here to help you build a solid support team tailored to your unique needs.
Think of us as your in-house CX consultants. Whether it’s implementing automation to streamline workflows or refining training programs based on performance metrics, we’re dedicated to enhancing your customer experience every step of the way.
Get Your Dream Support Team Live in 2-4 Weeks
No long-term contracts, no minimums. Get going faster than you can hire in-house.