Payroll and Benefits Specialist | Cebu or Davao (Hybrid)
Job Summary
We are seeking a data-driven and fast-paced Payroll and Benefits Specialist with deep expertise in the Philippine BPO landscape. In this role, you will analyze, administer, and optimize our total rewards structures—including complex shift premiums, multi-tiered Health Maintenance Organization (HMO) coverage, and statutory accounts. Your ultimate goal is to design competitive packages that minimize agent attrition, drive productivity, and ensure flawless compliance with Philippine labor laws in a 24/7 operating environment.
Key Responsibilities
- Manage and audit monthly and semi-monthly payroll for large BPO headcount, ensuring accurate computation of night shift differentials, overtime, holiday pay, split shifts, and account-specific allowances.
- Ensure timely and accurate processing, reconciliation, and remittance of all statutory contributions, including SSS, PhilHealth, Pag-IBIG, and BIR tax withholdings.
- Act as the primary liaison with government agencies, handling employee registrations, updates, audits, and resolution of statutory-related concerns.
- Administer the company’s HMO and private benefits programs, including employee and dependent enrollments, cancellations, claims coordination, and benefit upgrades.
- Monitor BPO compensation market trends and analyze attrition data to recommend competitive salary structures, premiums, and non-cash benefits.
- Partner with Operations and Finance to design, implement, and validate performance-based incentives, attendance bonuses, and client-funded reward programs.
- Ensure full compliance with the Philippine Labor Code, DOLE regulations, and statutory monetary benefits to mitigate labor and compliance risks.
- Support compensation and benefits policies related to 24/7 operations, shifting schedules, and remote or hybrid work arrangements, including PEZA and BOI considerations.v
- De-minimis benefits and annualized tax computations (13th-month pay adjustments).
Required Skills
- Bachelor’s degree in Human Resources, Business Administration, Psychology, Finance, or a related field.
- At least 2–3 years of hands-on experience in Compensation & Benefits, payroll, or benefits administration within a BPO or call center environment.
- Strong working knowledge of the Philippine Labor Code, DOLE issuances, statutory contributions (SSS, PhilHealth, Pag-IBIG), and BIR tax computation and reporting.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and logical formulas.
- Hands-on experience using HRIS and payroll platforms such as Sprout, Darwinbox, Workday, SAP, or similar systems.
- Proven ability to manage large employee populations with high accuracy and attention to detail under strict payroll and reporting deadlines.
Desired Skills
- Experience supporting 24/7 operations with complex shift structures.
- Exposure to compensation benchmarking tools and salary surveys within the BPO industry.
- Familiarity with PEZA, BOI, and hybrid work compliance frameworks.
- Strong analytical, problem-solving, and stakeholder management skills.
- High level of integrity, confidentiality, and attention to detail.
- Ability to communicate clearly with employees, operations leaders, vendors, and government agencies.
About the Company
Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.
Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.
We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.
Why Work With Us?
- Competitive salary and benefits package.
- Opportunity for career growth and professional development.
- A collaborative and inclusive team environment.
- A chance to make a real impact in a rapidly growing company.
