Job Location: Anywhere (Remote)

 

IT Generalist

ABOUT THE COMPANY:

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support solutions and training programs ensure our clients’ new support team acquires the skills and knowledge to deliver outstanding service and contribute to their rapid business growth. For more information, please visit our website: www.ethossupport.com

BASIC JOB SUMMARY:

As an IT Generalist at Ethos Support, you will play a pivotal role in maintaining and enhancing our company’s technology infrastructure. You’ll be responsible for ensuring the smooth operation of our IT systems, providing technical support to our global team, and contributing to the implementation of technology solutions that align with our business objectives.

JOB RESPONSIBILITIES:

  • Collaborate cross-functionally to manage and maintain the organization’s hardware, software, and network infrastructure.
  • Provide technical support to employees across different geographical locations, resolving IT-related issues promptly and effectively.
  • Assist in the setup and configuration of workstations, laptops, and other hardware devices for both in-office and remote employees.
  • Troubleshoot and resolve hardware and software problems, including but not limited to operating systems, productivity software, and communication tools.
  • Monitor network performance, security, and backup systems to ensure data integrity and system availability.
  • Contribute to the planning and execution of technology projects, such as software implementations, system upgrades, and cybersecurity enhancements.
  • Collaborate with external clients and vendors and service providers to maintain relationships and ensure timely resolution of technical issues.
  • Document IT processes, procedures, and troubleshooting guides to enhance knowledge sharing and training efforts.
  • Other duties as assigned.

QUALIFICATIONS:

Experience:

  • Proven experience working in an IT support or IT generalist role, preferably in a BPO, call center, or remote work environment.
  • Hands-on experience with troubleshooting hardware and software issues on various platforms.
  • Familiarity with cloud-based technologies, remote desktop solutions, and virtual private networks (VPNs).
  • Experience with managing and supporting communication tools, such as email clients and video conferencing platforms.
  • Knowledge of cybersecurity best practices and data protection principles.

Skills Requirement:

  • Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
  • Excellent communication skills, both written and verbal, to provide clear technical guidance to non-technical users.
  • Proficiency in operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, Google Workspace).
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.

Core Competencies:

  • Customer-focused mindset with a commitment to delivering exceptional IT support experiences.
  • Adaptability and flexibility to work in a fast-paced startup environment.
  • Collaboration and teamwork to work effectively with cross-functional teams and remote colleagues.
  • Attention to detail and accuracy in documenting processes and troubleshooting steps.
  • Continuous learning and a proactive approach to staying updated with evolving technology trends.

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Equal Opportunity Employer Statement

Ethos Support is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and respects all individuals, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce is essential for fostering innovation, creativity, and achieving our company’s goals.

All qualified applicants will receive consideration for employment without regard to any protected status as defined by applicable law.

We strive to cultivate a work environment that encourages fairness, teamwork, and mutual respect, where every employee can thrive and contribute to the success of our company. We actively promote diversity in all aspects of employment and are committed to providing an inclusive and welcoming environment for all employees.

Join us at Ethos Support and be a part of our mission to deliver exceptional services while embracing the strengths that come from our diverse team.

 

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