Job Location: Anywhere (Remote)

Account Specialist– Global Remote


Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support solutions and training programs ensure our clients’ new support team acquires the skills and knowledge to deliver outstanding service and contribute to their rapid business growth. For more information, please visit our website:


As an Account Specialist at Ethos Support, you will be at the forefront of delivering exceptional customer experiences across various communication channels. You will have the opportunity to serve dedicated clients or handle multiple-client/shared desk assignments, contributing to the growth and success of our startup BPO.


  • Ability to build personal relationships over-the-phone and in person
  • Results oriented, independent and well organized
  • Ability to work in a fast-paced, deadline-oriented environment
  • Adaptive to dynamic market changes and ability to identify and seize business opportunities
    • Profitability awareness, sales driven and entrepreneurial approach
    • Strong written and oral communication skills
    • Excellent business communication skills
    • Motivated team player
    • Good analytical skills
  • A positive attitude and desire to “go the extra mile”
  • Engage with customers professionally and empathetically, addressing inquiries, concerns, and issues.
  • Collaborate with cross-functional teams to escalate complex issues and follow through on resolutions.
  • Maintain a deep understanding of clients’ products, services, and brand to provide tailored support.
  • Other duties as assigned.


  • Prior experience in customer service, preferably in a BPO, call center, or multi-channel support environment is a benefit.
  • Demonstrated experience in reading and understanding a P&L
  • Excellent verbal and written communication skills across multiple channels.
  • Proficiency in accounting practices and knowledge of real estate a plus
  • Strong active listening skills to understand and address customer needs effectively.
  • Ability to manage multiple tasks, prioritize, and adapt in a dynamic environment.
  • Customer-focused approach with a commitment to delivering exceptional experiences.
  • Empathy and patience when interacting with customers from diverse backgrounds.
  • Collaborative team player with adaptability to client-specific requirements.
  • Attention to detail in documenting customer interactions and maintaining accurate records.
  • Problem-solving skills to address customer inquiries and find appropriate solutions.
  • Flexibility to handle dedicated client support or shared desk assignments, adapting to varying client needs.
  • Willingness to stay updated with industry trends, technology advancements, and best practices in customer support.
  • Understanding of Microsoft Suite, Google Suite, Zendesk, Gorgias, and other CRM systems and chat tools, and ability to learn others quickly.

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Equal Opportunity Employer Statement

Ethos Support is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and respects all individuals, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce is essential for fostering innovation, creativity, and achieving our company’s goals.

All qualified applicants will receive consideration for employment without regard to any protected status as defined by applicable law.

We strive to cultivate a work environment that encourages fairness, teamwork, and mutual respect, where every employee can thrive and contribute to the success of our company. We actively promote diversity in all aspects of employment and are committed to providing an inclusive and welcoming environment for all employees.

Join us at Ethos Support and be a part of our mission to deliver exceptional services while embracing the strengths that come from our diverse team.

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