Job Location: Anywhere (Remote)

 

Bilingual Trainer

ABOUT THE COMPANY:

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support solutions and training programs ensure our clients’ new support team acquires the skills and knowledge to deliver outstanding service and contribute to their rapid business growth. For more information, please visit our website: www.ethossupport.com

BASIC JOB SUMMARY:

As a Trainer at Ethos Support, you will play a pivotal role in ensuring the success and growth of our global team by designing and delivering comprehensive training programs. You will be responsible for equipping our employees with the skills and knowledge needed to excel in their roles, promoting a culture of continuous learning, and contributing to the enhancement of both employee experience (EX) and customer experience (CX).

JOB RESPONSIBILITIES:

  • Develop, implement, and facilitate training programs tailored to the needs of various teams within Ethos Support, including customer service, technical support, and sales.
  • Create training materials, presentations, and resources that effectively communicate complex concepts in a clear and engaging manner.
  • Deliver training sessions through various mediums, including virtual classrooms, in-person workshops, and e-learning platforms.
  • Collaborate with department heads to identify training needs and gaps, ensuring that training content aligns with business objectives and customer expectations.
  • Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve training outcomes.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in order to continuously enhance training methodologies.
  • Provide constructive feedback to trainees and guide them toward improvement, both in terms of product knowledge and customer interaction skills.
  • Support the onboarding process for new employees, ensuring a smooth transition into their roles and a positive introduction to the company culture.
  • Other duties as assigned.

QUALIFICATIONS:

Experience:

  • Proven experience in designing, delivering, and evaluating training programs, preferably in a BPO or customer service environment.
  • Familiarity with instructional design principles and adult learning theories.

Skills Requirement:

  • Excellent communication skills, both written and verbal.
  • Strong presentation and facilitation skills, with the ability to engage and inspire learners.
  • Proficiency in using e-learning platforms, multimedia tools, and technology to enhance training materials.
  • Ability to adapt training content for diverse audiences with varying learning styles and levels of expertise.

Core Competencies:

  • Passion for learning and development, with a commitment to staying current with industry trends and best practices.
  • Collaborative mindset, able to work closely with cross-functional teams to identify training needs and align strategies.
  • Analytical thinking to assess training effectiveness and make data-driven improvements.
  • Adaptable and flexible approach to accommodate changes in business priorities and training requirements.

Apply Here

Equal Opportunity Employer Statement:

Ethos Support is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and respects all individuals, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce is essential for fostering innovation, creativity, and achieving our company’s goals.

All qualified applicants will receive consideration for employment without regard to any protected status as defined by applicable law.

We strive to cultivate a work environment that encourages fairness, teamwork, and mutual respect, where every employee can thrive and contribute to the success of our company. We actively promote diversity in all aspects of employment and are committed to providing an inclusive and welcoming environment for all employees.

Join us at Ethos Support and be a part of our mission to deliver exceptional services while embracing the strengths that come from our diverse team.

 

Apply Now

 

Apply for this position

Allowed Type(s): .pdf, .doc, .docx