Emergency Coverage Team
At no additional charge, we retain a talented “bench” of agents, fully trained on your brand and your customers. These agents are available 24/7 and are ready on-demand to fill in if an agent is sick, or when you have a seasonal uptick in volume.
We call this innovative program Ethos On-Deck – and it’s included in our service, free of charge.
Free of Charge
No one likes surprise charges, so we never bill you for On-Deck coverage. This unique program is our investment into protecting your support operation.
Trained and Certified
Agents who jump on and jump off your support program must be "On-Deck Certified" for your account. Not only do they participate in the initial training - they also complete ongoing education programs to ensure they are ready to jump into action at a moment's notice when the time calls.
Flexibility Guaranteed
On-Deck enables a new level of flexibility to your team. Sudden volume influxes, unplanned time off, or unexpected outage? We've got you covered.
