JOB SUMMARY

The Security Specialist is responsible for ensuring the safety and security of all employees, clients, visitors, and company assets within the BPO call center. This on-site role requires vigilance in monitoring security systems, enforcing policies, responding to incidents, and collaborating with various teams to maintain a secure workplace. The ideal candidate will be proactive in identifying risks, ensuring compliance with security regulations, and creating a safe environment for employees and business operations.

KEY RESPONSIBILITIES

Access Control & Visitor Management

• Monitor entry and exit points to prevent unauthorized access.
• Verify credentials and log visitors, contractors, and deliveries.
• Enforce ID badge policies and ensure compliance with security protocols.
• Conduct security screenings as needed.

Surveillance & Incident Response

• Operate and monitor CCTV, alarms, and security systems to detect potential threats.
• Conduct regular patrols and inspections of the premises, including restricted areas.
• Respond swiftly to security breaches, alarms, disturbances, or unauthorized activities.
• Investigate incidents, document findings, and report concerns to management.
• Coordinate with law enforcement, emergency responders, and relevant authorities when necessary.

Workplace Safety & Emergency Preparedness

• Assist in developing, implementing, and enforcing security policies and emergency response procedures.
• Provide guidance and training on security awareness, safety protocols, and emergency evacuations.
• Conduct fire drills, lockdown drills, and risk assessments in coordination with Facilities and Operations teams.
• Monitor compliance with health and safety regulations.

Collaboration & Reporting

• Work closely with Facilities & IT teams to ensure physical and digital security measures align.
• Support investigations related to theft, fraud, workplace misconduct, or security threats.
• Maintain detailed logs of security activities, incident reports, and risk assessments.
• Provide regular reports to leadership on security trends, concerns, and improvements.

DESIRED QUALIFICATIONS

• 2+ years of experience in security, law enforcement, or a related field (BPO or corporate security experience preferred).
• Familiarity with security surveillance systems, access control systems, and alarm monitoring.
• Strong understanding of emergency response procedures and workplace safety protocols.
• Experience handling conflict resolution, de-escalation, and incident management.
• Ability to work effectively under pressure, including during high-risk situations.
• Strong observational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills for reporting and security advisories.
• Ability to stand, walk, and patrol the premises for extended periods.
• Willingness to work flexible hours, including nights, weekends, and holidays as needed.

PREFERRED QUALIFICATIONS

• Prior experience in BPO, corporate security, or asset protection.
• First Aid and CPR certification.
• Experience with incident reporting software and security management tools.
• Knowledge of cybersecurity best practices to support IT security initiatives.

ABOUT THE COMPANY

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support solutions and training programs ensure our clients’ new support team acquires the skills and knowledge to deliver outstanding service and contribute to their rapid business growth. For more information, please visit our website: www.ethossupport.com.

WHY WORK WITH US?

At Ethos Support we offer more than just a job — we offer a place where you can grow and make a meaningful impact. Here’s why you should join us:

• Innovative Work Environment: We thrive on creativity, collaboration, and innovation.
• Employee Growth: We invest in your development through training, mentoring, and opportunities for advancement.
• Work-Life Balance: We understand the importance of balancing your personal and professional life.
• Inclusive Culture: We embrace diversity and encourage a supportive, inclusive atmosphere.
• Competitive Compensation: We offer a salary package that is competitive with or above market standards, based on your experience and skills.