• Medical Assistance & First Aid: Provide immediate medical attention for workplace-related illnesses, minor injuries, and emergencies. Assess health conditions and refer employees to external healthcare providers as necessary.
• Employee Wellness & Mental Health Support: Offer wellness resources, stress management techniques, and mental health support, ensuring employees have access to guidance when facing work-related emotional challenges.
• Preventative Health Measures: Conduct routine health assessments, monitor workplace ergonomics, and recommend preventive care initiatives to reduce absenteeism and improve employee well-being.
• Health & Safety Compliance: Ensure compliance with workplace health and safety regulations, including occupational health standards, emergency response protocols, and infection control guidelines.
• Workplace Health Education: Organize health and wellness workshops, lunch-and-learns, and awareness campaigns covering topics such as stress management, proper posture, nutrition, and mental health resilience.
• Collaboration with HR & Leadership: Work closely with HR and management to implement employee assistance programs, wellness policies, and return-to-work strategies for employees recovering from illness or injury.
• Medical Record Keeping & Confidentiality: Maintain up-to-date and confidential medical records in compliance with data privacy and workplace health laws. Provide periodic health reports and wellness insights to management while maintaining confidentiality.
• Emergency Preparedness & Crisis Response: Assist in creating and implementing emergency response protocols, including training employees on first aid and workplace safety procedures.

DESIRED QUALIFICATIONS:

• Education & Certification: Licensed Nurse (RN or equivalent) with a valid nursing license in the region of employment. Additional certifications in occupational health, mental health first aid, or trauma support are a plus.
• Experience: Minimum of 2+ years of experience in occupational health, workplace wellness, corporate nursing, or a related field. Experience in a call center or BPO environment is highly preferred.
• Knowledge & Skills:
• Strong understanding of occupational health and safety regulations.
• Familiarity with mental health best practices and stress management techniques.
• Excellent interpersonal and communication skills to build trust and rapport with employees.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational and record-keeping skills.

ABOUT THE COMPANY

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support solutions and training programs ensure our clients’ new support team acquires the skills and knowledge to deliver outstanding service and contribute to their rapid business growth. For more information, please visit our website: www.ethossupport.com.

WHY WORK WITH US?

At Ethos Support we offer more than just a job — we offer a place where you can grow and make a meaningful impact. Here’s why you should join us:

• Innovative Work Environment: We thrive on creativity, collaboration, and innovation.
• Employee Growth: We invest in your development through training, mentoring, and opportunities for advancement.
• Work-Life Balance: We understand the importance of balancing your personal and professional life.
• Inclusive Culture: We embrace diversity and encourage a supportive, inclusive atmosphere.
• Competitive Compensation: We offer a salary package that is competitive with or above market standards, based on your experience and skills.