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Build Your Support Team Faster Than You Can Hire In-House.

At Ethos Support, we make flexible, world-class support a possibility for any business – no matter the size. The best part? You’ll have your dream CX Team up and running in 4 steps.

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Step 1: Onboarding Call

We thoroughly review your business needs to confirm all service requirement and technology details. We will also schedule all subsequent calls (IT, Training, Go Live).
An employee working on his laptop.
Two people shaking hands.

Step 2: IT Call

We connect your tech stack with ours to create the most efficient, cost-effective support process that meets your objectives.

Step 3: Team Training

We rigorously train your new Support Team on every aspect of your business. This is what sets us apart from other BPOs: our training team has over 30 years’ experience in delivering award-winning outsourcing solutions to Fortune 500 and Inc. 5000 companies, as well as smaller rapidly growing brands.
An instructor giving training to her colleagues.

Step 4:
Your Dream CX Team Is Live

Now it’s time to take care of what really matters: your customers. We align on a start date to deliver your world-class support, whenever you need it (24/7/365). Your new Support Team will be closely monitored at all times by our CS and QA managers.

How it works

Onboarding Call

  • Step 1
We thoroughly review your business needs to confirm all service requirement and technology details. We will also schedule all subsequent calls (IT, Training, Go Live).
Step 1
Step 2

IT Call

  • Step 2
We connect your tech stack with ours to create the most efficient, cost-effective support process that meets your objectives.

Team Training

  • Step 3
We rigorously train your new Support Team on every aspect of your business. This is what sets us apart from other BPOs: our training team has over 30 years’ experience in delivering award-winning outsourcing solutions to Fortune 500 and Inc. 5000 companies, as well as smaller rapidly growing brands.
Step 3
Step 4

Your Dream CX Team Is Live

  • Step 4

Now it’s time to take care of what really matters: your customers. We align on a start date to deliver your world-class support, whenever you need it (24/7/365). Your new Support Team will be managed at all times by Ethos CS team leads.

An (Un)traditional Approach to Outsourcing

Many BPO companies try to fit businesses like yours into a pre-determined model that might not be right for your specific needs. At Ethos Support, we take the time to understand your unique business goals and expectations. We tailor our support solutions to your business and only your business.

Our seamless, best-in-class onboarding process represents the Ethos Performance-Driven Mentality™. We take the metrics & KPIs that matter most to you and work closely as your partner to exceed expectations.
  • Proactive Client Services
We meet with you on a regular basis to proactively assess any changes (ex. volume, seasonality).This way, we stay ahead of any downstream impact on KPIs and metrics.
  • Ethos On Deck
We rigorously train and retain managers, leads, and agents to ensure the right level of help is available to step up to the plate for your Ethos Support Team.

FAQs

We are obsessed with delivering world-class Customer Experiences, so we provide outsourced teams that do just that. This includes Customer Support, Technical Support, Content Moderation, Data Management, and Back-Office support.
We are headquartered in Austin, Texas. As a company founded during the pandemic, we primarily operate by providing remote support teams. The bulk of our agents are in the Philippines; however, we also offer US, Eastern Europe, and Latin American based agents, based on your language and time zone requirements.

First, provide your information to our team and we will promptly reach out to schedule an intro. We will gather some information about your requirements and quickly turn around a custom proposal for your review.

Once approved, we will get moving on the heavy lifting. A dedicated Onboarding Specialist will guide you through a seamless process while we hire, onboard, and train your agents to start delivering world-class support. This includes a series of necessary calls around onboarding, IT, and training, before officially kicking off our partnership.

Absolutely! We utilize a best-in-class CX tech stack to provide you with all the metrics and insights you need to monitor your support. We also assign US-based Customer Success Managers (CSMs) to meet with you regularly to provide updates and work through any questions or changes that occur.
Very much in line with our reputation as the world’s most flexible outsourcer, we offer Evergreen Contracts that can be discontinued with a moderate notice period.
Core is delivered using a “shared team,” which is a collaborative team of agents that works together to support customers across multiple brands. We leverage a best-in-class CX tech stack and maintain rigorous processes to deliver highly personalized and on-brand experiences. This offering is designed for scaling businesses receiving ~10-20 tickets on chat/email per business day, looking for support during weekday business hours.

Custom is delivered using a “dedicated team,” which is a team of custom agents hired specifically for your brand. This custom-built support team exclusively supports your brand and can provide up to 24/7 support across all channels (phone, chat, email, social, etc.). We manage all hiring, onboarding, and training to deliver world-class, on-brand support to your customers.
We primarily offer English and Spanish support, with plans to expand to other common languages in the coming months.
We provide 24/7 support! Many of our clients use us to augment their team to extend night and weekend support to their customers.